Put an end to the frustrating technical support calls

NUage Wireless provides extensive, unlimited helpdesk and remote support to end users for desktop operating and connectivity issues, as well as specific application support. Our helpdesk service includes the development of internal processes to ensure the Helpdesk team understands your IT environment and staff. Our helpdesk service technicians have expertise in all Microsoft applications including Word, Excel, PowerPoint, Access, Project, SharePoint Portal Services, and more.

Common requests completed by our hekpdesk staff include: 

  • Microsoft Office (Word, Excel, PowerPoint, Outlook questions)
  • General network access questions – password resets
  • Printing Problems
  • Help with remote access
  • My PC is running slow
  • My tablet / cell phone / mobile device doesn’t work

Operations of the NUage Wireless helpdesk are straightforward.

Your staff may place service requests into our web-based helpdesk application, or if they prefer, directly by phone. When calling into our helpdesk during business hours, we prioritize and assign the issue immediately. End users will then speak to a system desk engineer not a recording.

Combining remote and on-site support

We staff our system desk appropriately to handle significant call volume. In the rare event that all of our engineers are busy assisting other users, we will call you back within a half hour. You should also note that our service desk is a combination of remote and on-site support. If we cannot fix your problem remotely, within a reasonable amount of time, we will perform in-person response!

Get the support you need with the customer service you deserve.